#Call night owl support update

I’ve contacted Tech support and their response it’s your internet or WiFi, it’s a bunch of bull the system is thing hooked up too the WiFi, it’s this update. App takes a long time to load, some playback view only does the 15 don’t refresh.

Also I can’t even take one of the cameras of notification anymore. I’am the only one who has access to my camera. Also says can’t view someone else is in playback.

#Call night owl support update

I see hundreds of bad reviews of the update yet nothing has been fixed. Who ever made this update and approved it needs to be fired. No matter how many times I save the setting everything I open on see one camera. When I open the app I only see one camera then have to switch manually to see more cameras views. The settings to view default camera doesn’t not work. Their system was well over $300 when i bought it. As well as these ppl should be ashamed of how they treat their customers. I will be no longer using this hunk of crap once i can get an appointment with adt. Apparently that was unprofessional of me and his comment if i should be happy the app was free is why i asked for the supervisor. If it doesn’t work i would rather pay for an app that works. I was told i should be happy the app is free. Bunch of trash.Ĭalled in to try to resolve the problem and the customer service rep was disrespectful as well as inappropriate telling me to remain professional when i told him i wanted the supervisor then i was placed on hold for 20 minutes until they hung up on me. If I’m home i don’t need to see what’s going on.

If i need to sit home and watch the computer monitor it’s pointless to have the system. No one seems to have a problem with the ring app. For what i paid for the system and its own internet service so it could work Efficiently i could of purchased adt or ring door bell and related devices. What a waste of money on an expensive security system to not be able to to view what’s going on 3/4 of the time. Doesn’t let me play anything back or view live. Person is at the door or in the driveway.